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FREE
UPS Ground shipping
for orders $149
& over (lower 48 only) |
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CHARM CITY CARDS FAQ PAGEFrequently Asked Questions
What are your terms of sale?All sales are final. No cash refunds or exchanges so please purchase with confidence. There is a 6% state sales tax on Maryland orders. Back to TopHow up-to-date are your prices?We update this site daily, so prices are always current. Please understand that due to the volatility of the sportscard market all prices are subject to change at any time. Back to TopCan I call to place my order?If you prefer to order via the telephone, please call us Monday-Friday from 11 am-5 pm U.S. Eastern Time. For Internet orders, our website does utilize a Secure Server (SSL) along with encryption technology for processing credit card information. All orders to be paid by personal check, money order or cashier's check MUST be made through our website so that both parties have a hard copy of the order placed. Our toll free phone number is 888-833-9909 Our local Maryland number is 410-833-5962. Back to TopWhat payment methods are accepted ?We accept payment by personal checks, money orders, cashiers checks, Visa, MasterCard, Discover, and PayPal. For International PayPal orders, we only accept payment from verified accounts. We DO NOT accept American Express or COD’s. All credit card information is transmitted via SECURED communication (a closed lock at the bottom of your screen indicates this). Credit card orders are subject to address and security code verification. The customer information MUST match the credit card billing address and zip code in order for us to process and ship any order. The security code is the last three numbers on the back of the credit card after the credit card number. We reserve the right to decline any order based on a lack of sufficient verifiable information. If you select USPS shipping, please wait for our e-mail advising the shipping charges. All money order and check orders are held for 7 days pending payment and may be canceled, if payment is not received or postmarked within that time. All PayPal payments must be sent within 24 hours or the order is automatically canceled. There is a direct link to PayPal on our payment page for immediate payment. Back to TopWhat is your mailing address for payments?Please make any payments payable to "Charm City Cards" and mail to: Charm City Cards Phone Numbers: Toll Free 888-833-9909Maryland 410-833-5962 Please print out and include a copy of your order with your payment. Back to TopWhat shipping methods do you use ?For all continental US orders, we use two shipping carriers: UPS and USPS. During checkout, there will be a page that lists all the shipping options available. For all International orders, we ship via USPS Priority. We will email the shipping total before processing for order confirmation.
How does the FREE UPS ground shipping option work?We offer this option for orders over $149 that are shipped to the Continental USA. Just be sure to select the FREE UPS ground shipping option. Will you ship to PO boxes, Military, and International addresses?We ship International orders every day via USPS Priority and USPS Express. Credit card orders are subject to address and security code verification. We reserve the right to decline any order based on a lack of sufficient verifiable information. All International orders must be sent insured for their full value. We understand that many countries have high import taxes, but we cannot be responsible for lost or damaged packages. All International customers are responsible for any import taxes imposed by your country. Please be sure to check into this prior to ordering. Once we receive your order, we will get the cheapest shipping charges (USPS Priority or Express) and e-mail them to you for your confirmation or cancellation of your order. If you have any questions regarding International orders, please Contact Us. Back to TopHow soon will my order be shipped?All credit card orders made before 4 P.M. EST Monday-Friday will ship the same day as
long as UPS shipping has been selected, all billing information can be verified, and the
products ordered are in stock. Orders placed after 4 P.M. EST still may be able to ship
same day, but cannot be guaranteed. USPS orders paid by credit card will ship within 48 hours.
Orders that contain both in-stock and presell items or
multiple presell items will ship when the last presell product arrives. If you
wish to have items ship as they arrive, please submit separate orders. If there are any
questions concerning your order, we will e-mail or call you. Most in-stock orders paid via
money order or cashier's check will ship the same day payment is received.
Orders paid by
personal check and high dollar orders paid via money orders or cashier's checks will ship when payment has cleared. In any event, you will always be
notified the day your order ships and UPS will send an email with the tracking number and
anticipated delivery date. Please understand that delays do happen as packages can be
misrouted or delayed due to unforeseen circumstances and once they are picked up, we
cannot control any problems that may occur. Please check with www.ups.com
using your tracking number for status updates on your order. Please contact us if you do
not receive your order within 48 hours after your expected delivery date and we will
review the situation. Back to TopHow soon will I receive my order?Please click here for estimated UPS delivery days it will take for you to receive your order if shipped via UPS Ground Service (excluding Saturdays and Sundays). This schedule is just a guide and delivery days may vary due to weather, misrouting or address error. Orders shipped to Alaska and Hawaii must ship USPS priority mail, UPS 2 day air or UPS Next Day air. Orders shipped via USPS priority usually arrive in 2-4 business days after shipping date (military/international address deliveries will take longer). PLEASE NOTE: UPS does not deliver on Saturdays or Sundays, so please add the two weekend days to delivery time. Back to TopHow do I purchase products in the UPCOMING RELEASES category ?We add products almost daily to our Upcoming Releases categories giving our customers
first opportunity at the newest releases offered to the sportscard market. It is always
best to purchase early as most presell prices will increase before the product's release
due to high demand leading to higher replacement costs for us. Due to the nature of the
sportscard market, presell prices just like current release prices, will fluctuate.
Although most presell prices will go up prior to release, some do go down. Our prices are
based on replacement costs and will always reflect that at the current time. You will
always be locked into the price at which you made your order and not the lower or higher
price if the presell price changes. Please make your choices with confidence. Back to TopHow is shipping affected if I make more than one presell purchase on the same order?At this time, when an order is made, our program cannot determine if products on that
order are in stock, if they are presell items to ship at a later date, or
both. For example, you may preorder 3 different items due to be released on 3 separate
weeks, or a combination of current and upcoming releases--either way the UPS rate would
show $10. This price assumes all products are shipping at one time. Therefore, we must
adjust the shipping to compensate for the multiple shipments that need to be made for your
order. If you wish to have presell items ship as they come
in, please place separate orders for each shipment. Back to TopCan I purchase other items not listed on your web site?Although impossible to stock every product, we usually are able to
locate other sportscard boxes and sets that are not listed on our website within several
days of a request. Please e-mail us from the "Contact Us" link at the bottom of the page to let us know
the product(s) you are looking for. We will send you an e-mail back with a price as soon
as we are able to locate the product. Please include as much information as possible about
the product(s). We will not purchase it for you until we give you the price and you have
emailed your acceptance. Your order will probably be drop shipped to you from another
location. Once your order has been processed, we will inform you as to when your order
ships, from what state, and when you should expect it. We will mail your receipt to you.
All of these orders must be shipped via UPS to a street address--no P.O. boxes on these
purchases. Other than Canada, we cannot ship any International special orders. Back to TopWhat information will I receive by joining your mailing list?We send out a bi-monthly newsletter detailing some added features we have made to our site as well as the newest in-stock releases and other hobby news. Back to Top |
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CHARM CITY CARDS P.O. Box 247 Reisterstown, MD 21136-0247 Toll Free: 888-833-9909 Maryland: 410-833-5962 Comments or Questions about this website
should be sent to
info@charmcitycards.com |