CHARM CITY CARDS FAQ PAGE
- What are your terms of sale?
- How up-to-date are your prices?
- Can I call to place my order?
- What payment methods are accepted?
- What is your mailing address for payments?
What shipping methods do you use?
- How does the free UPS ground
shipping option work?
- Will you ship to PO boxes, Military,
and International addresses?
- How soon will my order be shipped?
- How soon will I receive my order?
All sales are final. No cash refunds or exchanges so please purchase
with confidence. There is a 6% state sales tax on Maryland orders.
All prices are current but availability and prices are subject to
change at any time.
Order from the website is suggested so you have a hard copy of your order but phone orders are accepted during business hours (M-F 10a-5p EST).
International orders: Please place your order on the website and I will send an email to advise the shipping cost. You will have the ability to respond
to confirm or cancel prior to any payment processing. If paying via PayPal, please wait until you receive the shipping total. Upon acceptance, I will send
a PayPal payment request.
Our toll free phone number is 888-833-9909
Our local Maryland number is 410-833-5962.
I accept payment by personal checks, money orders, cashiers checks,
Visa, MasterCard, American Express, Discover, and PayPal. All credit card information is transmitted via SECURED
communication (a closed lock at the bottom of your screen indicates this). Credit card
orders are subject to address and security code verification. The customer
information MUST match the credit card billing address and zip code in order to process and ship any order. All money order and check orders are
held for 7 days pending payment and may be canceled, if payment is not received or
postmarked within that time.
PayPal payments: There is a direct link to PayPal on our payment page
for immediate payment.
I can only accept payment for Verified Accounts with Confirmed Addresses.
Please make any payments payable to "Charm City Cards" and mail to:
Charm City Cards
P.O. Box 247
Reisterstown, MD 21136-0247
Toll Free 888-833-9909
Please print out and include a copy of your order with your payment.
For all continental US orders, we use two shipping carriers: USPS and UPS.
During checkout, there will be a page that lists all the shipping options
Please be sure to select the FREE shipping option if your order is over $199 as that option is not the default.
Please note: UPS is not a free shipping option even for orders over $199.
For all International orders, we ship via USPS Priority or Express. I will email the
shipping total before processing for order confirmation.
I offer this option for orders over $199 that are shipped to the Continental
USA. Most orders will ship USPS Priority.
Please be sure to select the FREE shipping option if you order is over $199 as that option is not the default.
Yes, I ship orders to these locales every day via USPS.
orders: Shipping prices are based on
weight & value. Please submit your order and I
will email back with the USPS Priority shipping
cost. You can then confirm or cancel the order.\All International customers are responsible for
any import taxes imposed by your country. Please be sure to check into this
prior to ordering. You can also email what you would like and I will email back
the shipping cost.
International orders must be sent insured for their full value. If you have any questions regarding International orders, please Contact Us.
Most orders will ship the same day if all products are in stock and the order is received prior to 3 pm EST Monday-Friday. If there are any questions concerning your order, I will e-mail or call you. Most in-stock orders paid via
money order or cashier's check will ship the same day payment is received.
Orders paid by
personal check and high dollar orders paid via money orders or cashier's checks will ship when payment has cleared. In any event, you will always be
notified the day your order ships. Please understand that delays do happen as packages can be misrouted or delayed due to unforeseen circumstances and once they are picked up, I cannot control any problems that may occur. Please contact us if you do not receive your order within 48 hours after your expected delivery date and I will look into the situation.
For USPS Priority shipped orders, delivery times average 1-3 days (Saturday included).
For UPS shipped order. delivery time average 1-5 business days